We only hold your information for as long as we are carrying out the activities advised to our clients or have a valid reason to keep it.
Information provided by our clients may be stored both manually and electronically formats and will help facilitate services we provide to business clients and assist with record keeping, statistical & research purposes and to allow ongoing communication.
We think about what type of information it is, the amount collected, how sensitive it might be and any legal requirements. We may share information collected through partner organisations and approved business support agencies but we will never sell personal information to anyone.
We have to have a valid reason to use your personal information. It’s called the “lawful basis for processing”. As you would reasonably expect we would only use your personal information without your permission when the law says it’s fine to use it, and it fits with the rights you have.
We will use your information to deliver our services to you, provide you with information about them and to deal with your requests, complaints and enquiries.
The E-Factor Group contact for queries regarding how we use your information is [email protected]